General Questions

GENERAL QUESTIONS

 

My mount broke. How do I get a replacement?

Send an email to our support. We will send you a replacement free of charge. 

Is my RIDEYE only compatible with PC?

RIDEYE is designed to work with all computers. 

Can I use my RIDEYE in the rain?

Yes, RIDEYE is incredibly water resistant, with an International Protection Rating of IP65. 

I stripped/lost/broke the screws to my mount. Where do I get more?

We have plenty of extras. Contact our support, and they will ship you replacements. 

Your site mentions a helmet mount. How do I get one?

We are currently testing out helmet mounts. Send our support an email if you are interested in trying one. 

Is it possible to mount RIDEYE upside-down?

Yes, RIDEYE will automatically sense that it has been mounted upside-down and flip all your videos right-side-up. 

How do I connect RIDEYE do my computer?

Connect the included Micro USB cable to your RIDEYE, then press the button to turn RIDEYE on. It will show up on your computer as a removable drive.

My RIDEYE has a fast red flashing light. What should I do?

The fast red flashing light indicates that your RIDEYE's memory is full of protected video files, so loop recording cannot continue. Please format your RIDEYE using the instructions found in the user manual.

How do I set the time on my RIDEYE?

Here is a video tutorial on how to set the time: https://www.youtube.com/watch?v=9BBJVWOEwUU

 

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